|Returns & Exchanges
If you are not fully satisfied with an item and wish to return it, please e-mail or call us prior to sending item. Return guidelines are as follows:
1.) Item(s) must be returned within seven (7) days.
2.) Shipping Costs & Insurance to return items are not refundable.
3.) Repack the item(s) in the original container(s) using the same packing material and order of original packing.
4.) Item(s) MUST BE INSURED using Parcel Post for the full purchase price, excluding shipping costs and Tax, if applicable.
5.) New hanging lamps are drop - shipped from the wholesale supplier and must be returned to the wholesale supplier via Fedex. Customer will obtain a RMA number from seller before shipping to the wholesale supplier. The item must be insured and repacked in the same order as the original packing using the original packing material. Customer will pay a 20% re-stocking fee of the full purchase price to the seller.
NOTE: IF INSURANCE IS NOT OBTAINED FOR RETURN AND ITEM
IS DAMAGED DURING SHIPPING, NO REFUND WILL BE GIVEN!